September 6-7 | University Hilton — Charlotte, NC
WHAT WILL YOU LEARN?
Day 1
During Social Fresh Charlotte’s two days of training, our educational track can be broken down into a few core focus points:
Training Topics — Social Fresh is adding more and more training opportunities. Our sessions focus more on teaching actionable lessons and less on broader strokes or concept discussion. Attendees told us they wanted more hands on training, so now we have including training topics for teaching tactics and strategy throughout the entire conference. We avoid talking ABOUT social media and focus on showing you what you can do today.
We select the topics and sessions we think you will learn the most from. We include brand lessons that will teach you. Attendees from Social Fresh can hit the ground running after the event. They take away tons of notes and insights that can be implemented right away.
Better Speakers — I don’t know of a training event that can say they have the experience that Social Fresh has with finding the right social media speakers and topics for an audience of marketers. We have hosted hundreds of top industry speakers. The best speakers are one part high level insights, one part first hand knowledge, and one part not boring the attendees to tears.
We know who can convey the best social media lessons and brand lessons. We know who is rated the highest by your marketing peers, event after event. And we know which speakers can actually send people away inspired and more confident, as opposed to more confused and wanting more.
Our Charlotte conference has the best line up of smart speakers that we have ever put together. These thought leaders get it and put this stuff into practice for clients and big businesses every day.
WHY IS SOCIAL FRESH DIFFERENT?

Focus on Networking — Many times you learn more in the hallway, at lunch break, or on the exhibitor floor than you do taking notes listening to a speaker or panel. Because when we actually talk about concepts and use our mind to think through the little gems we gathered in a session, we cement concepts better. Speaking to peers and fellow marketers about the information being presented is a large part of learning. Social Fresh emphasizes networking time and space before, during and after the conference.
Focus on Fun — Yes we are here for business. Yes we are hear to learn and take back important lessons, connections and tips for our businesses and clients. But if you do not enjoy the sessions you simply will not learn anything. Our speakers know this and we know this. We build in plenty of opportunities to relax, enjoy our networking events, and we build in fun distractions into our exhibitor floor.
Focus on Actionable Content — Education is equal parts inspiration and instruction. If you focus on high level concept all day and show how to implement anything, you will miss out on actually giving people what they need to start using what they learned. We make sure the content presented comes back to actionable steps for everyone in the audience.
Focus on Case Studies — Case studies and examples and great stories of success and failure are important. They show us what is possible. They show us mistakes are not the end of the world. They broaden our knowledge. And they extend the reach of our ideas. Case studies are not templates, but they are important parts of building your social media prowess and an important part of Social Fresh.
Badges
Christopher S Penn is a bridge. He stands between different fields, professions, and ideas in order to help people on both sides understand each other. He can speak and sling code, but isn’t an IT professional. He can design campaign... View Full Profile
I am the Sr. Manager for Social Media Marketing at Webtrends. In this role I am responsible for the corporate social media program, social media marketing support on campaigns, research and development of social media tools and practices, and subject... View Full Profile
Peter founded Help A Reporter Out, (HARO) which has become the home base for thousands of journalists looking for sources on deadline. It gives them over 180,000 sources from around the world, all wanted to be quoted in the media... View Full Profile
Brandon Uttley has more than 20 years experience in public relations and web development. Prior to co-founding Command Partners, he was co-founder and president of carbonhouse, inc., a nationally recognized web design firm. After selling his interest in the firm,... View Full Profile
Chad is the Director of Social Media at Engauge in Atlanta, Georgia. Engauge is one of the nation’s largest independent advertising agencies and leverages both creativity and technology to connect brands and people. Chad went to school at Georgia State University... View Full Profile
David is Director of Social Strategy for Radian6, working with customers to help integrate social media in general and Radian6 in particular into the enterprise. David is also the co-author of The Executive’s Guide to Enterprise Social Media Strategy, with Mike... View Full Profile
Derek Halpern burst onto the marketing scene in 2011, and built the wildly popular marketing blog Social Triggers. Known for his no-nonsense approach for getting traffic, gaining leads, and making sales, Derek has been told that he gives "insanely practical... View Full Profile
DJ Waldow is the founder of Waldow Social, a company that helps businesses leverage the power of events, email and social media marketing to help grow their community and turn prospects into fans, evangelists and clients. DJ has spent over 6... View Full Profile
Eric Boggs is the Founder & CEO of Argyle Social, a venture-backed social media marketing software provider based in Durham, NC. He leads Argyle in its mission to help marketers drive meaningful business outcomes through social media marketing. Prior to launching... View Full Profile
Heidi Sullivan is currently Vice President of Global Media Research for Cision and a self-proclaimed social media metrics nerd. She oversees Cision’s Social Media Community team, manages the enhancement and maintenance of Cision’s media database of over a million media... View Full Profile
James Andrews creates non-traditional communication and branding strategies for companies and celebrities looking to impact their fans, customers, employees and investors. He is the founder of Social People, an agency that produces experiences through social media, mobile and digital content.... View Full Profile
A digital and traditional marketing "mash up" that spans a couple of decades, Jeanne Hopkins has a ton of fun feeding the hungry sales mouths @HubSpot with quality leads. Her inbound marketing path began about 10 years ago, while running... View Full Profile
Josh heads up the Client Services team within Voce Connect and is responsible for making sure all the clients are taken care of. After working as a Voce contractor for a few years, he joined us full-time in 2007. Josh... View Full Profile
Justin Levy is the Senior Social Communications Manager at Citrix Online where he helps to develop and execute social media strategies as part of the corporate communications team. Prior to joining Citrix Online, Justin was an Executive Director at New Marketing... View Full Profile
Lisa is a social media strategist on the Weber Shandwick team that support General Motors' social media program. She is marketing professional with 20 years of broad-based experience within the automotive industry. Lisa has a diverse background in advertising, media,... View Full Profile
Although she's often referred to as "Twitter girl" around the office, much of Lisa's time is devoted to the behind-the-scenes work of building trust, battling stereotypes, knocking down barriers, leveling expectations, raising awareness and bolstering confidence. As a social media... View Full Profile
President of Command Partners, a digital marketing agency focusing on top strategies for driving online visibility and lead generation, including social media marketing, search engine optimization and online PR. Roy brings over 15 years experience in delivering internet marketing services... View Full Profile
Tom Webster is currently Vice President, Strategy and Marketing for Edison Research (you know us best as the company that provides all of the exit polling data for the networks during the U.S. elections and primaries–if you watched coverage of... View Full Profile
Vanessa Sain-Dieguez is the Social Media Strategist at Hilton Worldwide and leads the company's social strategy, working closely with the company's ten brands, loyalty program, and various departments looking to have a social presence. Prior to this role, Vanessa worked... View Full Profile
Corey Creed is the Director of Training at Social Fresh. He is an Internet marketing strategist, search engine consultant, trainer, and blogger. He is also the president of Hippo Internet Marketing, which offers several classes on SEO, AdWords, Social Media,... View Full Profile
Jason Keath is the Founder of Social Fresh, a social media education company. He works as a social media analyst and speaker. He thrives on ideas, helping others, and connecting people. You can find him blogging from your local coffee... View Full Profile
Day 1 Kick Off and Q&A, 30 minutes
Advanced Email and Social Integration
Email is still a core online marketing channel. It works. It continues to pay dividends for small and big businesses alike. Social media comes along and makes email even better. Messages can be augmented, amplified, and better targeted.The permission based marketing of email integrates well with the discussion level interaction that social media allows.
Learn
How social and email can work together to improve the return from both channels.
Break, 15 Minutes
Content Marketing For Inbound Lead Generation
Content marketing allows us access to our potential customers without forcing our products in front of them with a hard sell. The authority, trust, and awareness a business gains by putting valuable content in front of consumers is unmatched. Content builds SEO results, link building, and organic fan loyalty. When your business needs to drive lead generation, a good content strategy can bring the customers to you without the need for a large advertising budget.
Learn
How to create or improve your content strategy so when your potential customers are searching for info, they find you.
BRAND LESSONS: Hilton Worldwide, Authentic Social Engagement Through Empowered Employees
Learn how Hilton Worldwide is empowering employee advocates to engage in social media and create authentic one to one relationships with potential and existing guests alike through its twitter handle Hilton Suggests. Vanessa will discuss how this program came to be and the success they have seen from authentic engagement.
Learn
How to find and empower your employee advocates to engage on behalf of your brand.
Snack Break, 30 Minutes
How To Learn From the Data Behind Your Social Media Marketing
Join the CEO of Argyle Social and discover how to maximize your social exposure and ROI by unlocking the insights in your data.
Learn
- How to conduct a data-driven review of your social media campaigns
- Which common social media marketing practices are effective and which aren't
- How to maximize the visibility of your Facebook posts
Lessons From B2B Social Media
That We Can All Learn FromMany times B2B social media has unique challenges and long sales cycles. When we focus on social for B2B, we learn that there are some differences, small and big, that we can all learn from.
Learn
How to think about B2B social media, why it is different, and why it is not.
Break, 15 Minutes
Advanced SEO and Social Integration
There are a few ways to think about SEO and how it connects to other pieces of your marketing strategy. Increasingly, social media and SEO are becoming more closely aligned. A lot of the work we do in social get rewarded with more exposure for our businesses in the search engines. Even Google is making big efforts lately to focus on higher quality content and content that people react to in positive ways. How we rank in search engines can be an integral park of our inbound marketing system.
Learn
How social and search interact and compliment each other. Learn what works the best in social media to support your search engine standing. And discover a few things you can begin to focus on that will better tie your search and social efforts together, improving the results of both.
Best Practices for The Next Generation Newsfeed
Content marketing and publishing are important disciplines within social marketing. Twitter, blogging, and LinkedIn share similar best practices about the type of content that works in those channels and how to distribute them. Facebook has always been a different beast. Top 10 lists don't work. Discounts don't work. Auto-publishing your RSS feeds from Twitter and your blog to your wall doesn't work. And, just when we figured out what does work, they changed the rules on us again.
Learn
What kind of content resonates on Facebook, how often to publish, how to promote newly published content, and how to measure success using the newest available data.
The formula you need to improve the results you get out of Facebook's next generation newsfeed.
Networking Reception, 90 Minutes
Day 2 Kick Off and Q&A, 60 minutes
How to Wring Results From Your Blog
aka let's make some sales people!Look - creating a blog is easy, but building one that attracts leads and makes sales? That takes some finesse, and now you can learn all about it during this presentation by the expert marketer Derek Halpern, the founder of Social Triggers. A blog is a landing page. The more you treat it as such, the better results you will see
Learn
How to create or improve a blog so that the content does not just get consumed, but drives the readers toward the action you want.
How To Square Offline And Online Measurement
Bridging the gap between what we do online with social media and the offline results it produces is a big part of every marketer's job. The tools we have to create and track and measure online only grow more numerous and feature rich each day. While our offline activities have stayed fairly similar for sometime. We either do or do not buy a product, remember a commercial, or recommend a product to friends.
Learn
How to connect your social media monitoring data with your offline results. Are your social media efforts working? How are your customers and potential customers responding in the real world?
Break, 15 Minutes
How To Train Your Employees In Social Without Losing Your Mind
Training your businesses employees in social media is much more than explaining 140 characters are in a tweet and you should reply to more often than you sell. No matter what size your business, you are introducing people to a new ecosystem of communication that has real consequences. Sometimes big consequences, for better or worse. Every business needs to understand the basics of how you can better equip your marketing and non-marketing employees to support the business online.
Learn
How to set up your employees for success when training them how to represent the brand publicly in social media as spokespeople, marketers, and as employees that will be human.
BRAND LESSONS: Modern Digital Loyalty, How Brands Like Coca-Cola Reeses Leverage Mobile to Facebook
The rise of social media and advancement in mobile devices has drastically changed how brands connect with consumers and influence customer behavior. Whether it is impacting decisions at the point of purchase or driving continuous engagement through direct interaction, brands are more involved than ever in the daily lives of their consumers. We will dive into case studies from Coca-Cola and Reese's as a couple examples.
Learn
How brands can leverage these tools to drive sales and create additional exposure with customers.
Lunch Break, 45 Minutes
Social Media, You're Holding It Wrong
The next revolution will take place in your pocket, on whatever device you have. Do you know what your audience is using? Do you know how to find them, wherever they are? Do you know how to use the audience you currently have to grow the audience you want? It's not about desktop, mobile, or laptop. It's about reaching your audience wherever they are, whenever they're ready to buy. You'll learn all this and more with Peter Shankman
Break, 15 Minutes
The Reality Check Guide To Blogger Outreach
Blogger outreach has been a pretty hot topic for a little while in social media. It looks like a very pretty and easy alternative to traditional press. We should not think of blogger outreach efforts as easy or an alternative. Incorporating blogger relationships into your PR, marketing, and social media campaigns can show big returns, but we have to look at it the right way and give it the time and effort it needs to succeed.
Learn
How to pull back the curtain that makes blogger outreach so mysterious. Find how big companies are using blogger relationships to see real dividends and learn what does not work, no matter how many times we see the same mistakes come through our inbox.
BRAND LESSONS: Grammy Awards 2011: Creating Events Like You Would A Wedding
A successful integrated event has a story arc and build up similar to a wedding.
How do you combine blogging partners, influencer networks, social media and analytics to create a winning program. This workshop uncovers the 2011 Grammy Awards and how Social People developed a "Crescendo" like approach using social media and influencer to propel this year's award show in the most successful in last 10 years.
Learn
- How to use bloggers and communities to drive conversation about an event--pre, during and post.
- What types of analytics "matter" for large scale events
- Power of "fans" and how people that care about something can be your best advocates in a marketing program.
Break, 15 Minutes
BRAND LESSONS: Using Video To Humanize Your Brand - General Motors
Lisa will be speaking about the evolution of how General Motors uses video, and what they have learned in leading toward how they use it today - specifically through their "Faces of GM" and "Fastlane" blogs. Their focus has become to humanize the company, improve the brand reputation, and to add dimension to our products. Video is a powerful channel for businesses large and small. And while GM and Weber Shandwick have the resources to put big budgets behind their videos, they more often choose simple solutions that any business can learn from.
Don't Plan For A Rainy Day, Leverage The Rainy Day
How To Build A Crisis Management PlanDuring this session, attendees will understand why developing a digital crisis communications plan is vital for their businesses, even if not on an international scale, and how social media measuring tools can be used as the centerpiece of their planning.
Learn
- Forming your Digital Crisis Communications Team - who should be included
- Developing an Escalation and Contact Flowchart - determine who needs to be notified and when
- Developing guidelines for what constitutes a crisis, sample responses and what should not be responded to
- What needs to be reported, when and how often
Break, 15 Minutes
List Building: The Secret To Email Marketing
s having killer content important? Yes. Is a compelling subject line important? Yes. Is delivering timely, targeted, relevant email important? Yes. However, none of that really matters if you don't have an email list to send to . As Jeff Pulver said, "You live or die by your database." This session will focus on 7 practical, actionable methods for all email marketers - B2C and B2B - to effectively grow their email lists. The rise of social media and advancement in mobile devices has drastically changed how brands connect with consumers and influence customer behavior. Whether it is impacting decisions at the point of purchase or driving continuous engagement through direct interaction, brands are more involved than ever in the daily lives of their consumers. We will dive into case studies from Coca-Cola and Reese's as a couple examples.
Foundational elements of social media: Content
They say content is king, is it a cliche or the truth? Learn how a comprehensive content publishing strategy fuels PlayStation's global social media efforts. Smart content helps drive conversation, engagement, search and discovery. We'll review how lessons learned from the PlayStation.Blog can apply to any business.
Networking Reception, 90 Minutes
Full Access Tickets
2 Day Pass Includes exhibitor pass, full training access, & networking hours
- $497 - Day of tickets (September 6 to September 7)
Tickets are transferable up until 48 hours prior to the event date (meaning you can transfer it to another person). Tickets are non-refundable. Group discounts are available for 4 or more tickets. Contact info@socialfresh.com for group discount information.





